How PaidStraight chases an invoice.
Six steps, each on a set day after the invoice falls due. You can change the days and the wording.
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PS-01
Day −3
Three days before it's due
A short, friendly note with the amount and how to pay. Most late payments are simply forgotten.
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PS-02
Day 1
The day after it's due
It's overdue. A Pay now button for your own payment link, your bank details, and an easy way to tell you if something's wrong with the invoice.
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PS-03
Day 7
A week late
Asks for a date it will be paid. A date is easier to give than money.
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PS-04
Day 14
Two weeks late
Firmer. A reply-by date, and a note that the next email is a final notice.
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PS-05
Day 30
30 days late: final notice
For business clients only. Sets out the statutory interest and compensation, and the new total. It waits for you to read it before it goes.
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PS-06
Day 44
44 days late: letter before action
The formal step before court. PaidStraight fills in a letter from the invoice; you check it, change anything, download it and send it yourself. It gives 14 days to reply for a company, or 30 days for a sole trader in England and Wales. If it still isn't paid, a plain-English guide to small claims links to the official service for your part of the UK.
The rules PaidStraight follows
Weekdays only, 9am to 5pm in your time zone, and never on a bank holiday. At least 3 days between emails about the same invoice.
If you add an invoice that's already very late, PaidStraight skips the reminders it missed and never skips a formal step. Marking an invoice paid stops everything at once.
When a client replies, PaidStraight reads it. "Paid" or "this is wrong" pauses the reminders and tells you; a promise to pay by a date holds them until the next working day after it. Every reply is forwarded to you.